BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//wp-events-plugin.com//7.2.3.1//EN
TZID:Asia/Kolkata
X-WR-TIMEZONE:Asia/Kolkata
BEGIN:VEVENT
UID:19@cds.iisc.ac.in
DTSTART;TZID=Asia/Kolkata:20231207T110000
DTEND;TZID=Asia/Kolkata:20231207T120000
DTSTAMP:20231205T090803Z
URL:https://cds.iisc.ac.in/events/seminar-cds-102-07th-december-production
 -scale-ai-for-contact-centers-at-asapp/
SUMMARY:{Seminar} @ CDS: #102 : 07th December: "Production-scale AI for con
 tact centers at ASAPP"
DESCRIPTION:Department of Computational and Data Sciences\n\nDepartment Sem
 inar\n\n\n\nSpeaker : Dr. Nirmal Mukhi\nTitle : "Production-scale AI for c
 ontact centers at ASAPP"\nDate &amp\; Time : December 07\, 2023\, 11:00 AM
 \n\nVenue : # 102\, CDS Seminar Hall\n\n\n\nABSTRACT\n\nASAPP builds AI sy
 stems that help drive transformational outcomes for contact centers in a d
 iverse set of industries. We do this using a deep understanding of the pro
 blem\, bringing research and engineering expertise to bear to solve it\, a
 nd a rigorous process to optimize the solution.\n\nIn this talk\, Nirmal M
 ukhi will focus on a particular example of this approach\, describing how 
 we support agents in responding to customers efficiently through a combina
 tion of retrieval-augmented generation\, predictive text and hallucination
  detection models\, and discuss the research and engineering challenges in
  delivering and optimizing this for 10\,000s of concurrent conversations.\
 n\nBIOGRAPHY\n\nNirmal Mukhi leads the AI Engineering team at ASAPP\, and 
 has responsibility for multiple AI products. Prior to joining ASAPP\, Nirm
 al held leadership positions in engineering and research at IBM\, where he
  was R&amp\;D lead for Watson Education\, and has also served as CTO at fa
 st-growing EdTech startup. He has over 30 publications (with 4500+ citatio
 ns) in distributed systems\, BPM\, and AI. He has been awarded 15 patents\
 , has held the title of Master Inventor at IBM\, and has appeared on a Dis
 covery channel documentary about AI.\nHost Faculty: Dr. Danish Pruthi\n\n\
 n\nALL ARE WELCOME
CATEGORIES:Events
END:VEVENT
BEGIN:VTIMEZONE
TZID:Asia/Kolkata
X-LIC-LOCATION:Asia/Kolkata
BEGIN:STANDARD
DTSTART:20221207T110000
TZOFFSETFROM:+0530
TZOFFSETTO:+0530
TZNAME:IST
END:STANDARD
END:VTIMEZONE
END:VCALENDAR